{"product_id":"service-ticket-for-technical-matters","title":"Service ticket for technical issues","description":"\u003cp\u003eWith this service ticket, you receive exclusive KUFATEC support even if you haven't purchased an item from us. We assist you with any technically feasible retrofit that we also offer. We guarantee immediate availability or contact Monday to Thursday from 8 AM to 3 PM and Friday from 8 AM to 12 PM. You can purchase the service ticket with different scopes (Bronze, Silver, Gold, Platinum) Bronze service scope: Connection assistance Assistance with selecting the correct parts Control unit activation (SFD1) ** Silver service scope: Same scope as Bronze Assistance via Team Viewer * Gold service scope: Same scope as Silver Provision of available installation instructions \/ connection instructions Platinum service scope: Same scope as Gold Assistance with software configuration \/ commissioning of retrofits \/ control parts ** Selectable options: Version 1, Bronze Version 2, Silver Version 3, Gold Version 4, Platinum Scope of delivery: Support for upgrades by phone, email and remote access Note: * A diagnostic system must be present ** Any KUFATEC coding dongle must be available for functions for which KUFATEC offers a dongle; this must be purchased additionally. The support ticket is limited to one chassis number and one upgrade.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCompatibility:\u003c\/strong\u003e Please check your vehicle's model, year, and equipment before ordering.\u003c\/p\u003e\u003cp\u003eProduct offered by Novadomio.\u003c\/p\u003e","brand":"Novadomio","offers":[{"title":"Default Title","offer_id":57807988523352,"sku":"NOVA-8D6F06FC","price":66.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1000\/0623\/2408\/files\/60000-serviceticket-bronze.jpg?v=1785009226","url":"https:\/\/novadomio.com\/en\/products\/service-ticket-for-technical-matters","provider":"NOVADOMIO","version":"1.0","type":"link"}